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2 hours ago
LESOTHO ELECTRICITY COMPANY (PTY) LTD
VACANCIES
PREPAYMENT CONSULTANT (2 POSITIONS)
In the Customer Experience Division
Reference: ECED: CSD 0019
Applications are invited from suitably qualified Lesotho Nationals for the above-mentioned positions. The positions are tenable in the Customer Experience Division. The incumbents will be responsible to the Prepayment Supervisor.
Job Summary
- Employer: LEC
- Job Type: Full-time
- Location: Maseru, Lesotho
- Category: Customer Service
- Closing Date: 2026-10-15
Key Responsibilities
- Register new customers in the Suprima system, ensuring all required information and supporting documents are accurately captured.
- Update and maintain all customer information in the Suprima system.
- Close customer accounts in the Suprima System upon termination of service.
- Fill meter advice forms and general documents.
- Maintain confidentiality and security of customer information at all times.
- Complete and process meter advice forms accurately for new installations, meter replacements, disconnections, etc.
- Assist other operators, e.g. Payment Clerks or Customer Consultants, concerning registration of meters.
- Receive and attend to customer queries, complaints, and service requests relating to the Suprima vending system.
- Issue maintenance tokens to facilitate tamper resets, clear credit codes, power limits, and key changes.
- Attend to and respond to telephonic requests from technical field personnel.
- Process all customer refund applications in accordance with prepayment policies.
- Verify refund requests by reviewing customer accounts, payment records, and supporting documentation.
- Process and maintain refund records.
- Compile daily registration reports.
- Provide requested reports from the Suprima system for internal and external customers.
Requirements
- BComm Accounting or General Accounting.
- Two years’ experience in a customer care environment.
- Proficiency in MS Office packages and SAP.
- Highly numerate and good reporting skills.
- Valid driver’s licence.
How to Apply
Apply by email: careers@lec.co.ls
REF Code: ECED: CSD 0019
About the Company
The Lesotho Electricity Company (LEC) is the national electricity utility responsible for the generation, transmission, and distribution of electric power throughout the Kingdom of Lesotho. Established as a public entity, LEC operates hydroelectric facilities including the Muela Hydro Power Station and manages the national grid that supplies electricity to households, businesses, and institutions across the country. The company plays a critical role in Lesotho's infrastructure development, working to expand access to reliable electricity in both urban centers like Maseru and rural communities. LEC is overseen by the Lesotho government and regulated by the Lesotho Electricity and Water Authority, with ongoing efforts to improve service delivery and integrate renewable energy sources into the national supply mix.
Powering Lesotho's Future
Frequently Asked Questions
What qualifications or education do I need to become a Prepayment Consultant at LEC?
Most employers in Lesotho require a minimum of a Diploma in Business Administration, Accounting, or a related field. A Bachelor's degree is often preferred, especially for career advancement. Relevant certifications in customer service or utilities management can strengthen your application.
What are the typical day-to-day responsibilities of a Prepayment Consultant?
You will assist customers with prepaid electricity meter queries, process payments, troubleshoot account issues, and educate users on energy-saving practices. The role involves significant interaction with customers via phone, in-person, and sometimes field visits. Accurate data entry and cash handling are also core responsibilities.
How does the work culture at LEC and similar Lesotho employers typically operate?
Lesotho workplaces, including parastatals like LEC, value respect for hierarchy, punctuality, and teamwork. Sesotho language skills are often advantageous for serving local communities. Dress codes are usually formal or business casual, and reliability is highly prized.
What career progression opportunities exist for Prepayment Consultants in Lesotho?
With experience, you can advance to Senior Consultant, Team Leader, or move into billing and revenue management roles. Further studies in finance or management can open doors to supervisory positions. Internal transfers to other departments like sales or operations are also common in large utilities.
What benefits are typically offered for full-time customer service roles in Lesotho?
Standard benefits usually include annual leave, sick leave, and contributions to a pension scheme. Medical aid coverage varies by employer and may be fully or partially subsidized. Some organizations also provide transport allowances or staff loans.
How should I apply for a Prepayment Consultant position, and what do Lesotho employers look for?
Submit a concise CV and cover letter through the specified channel, highlighting customer service experience and numerical accuracy. Employers prioritize candidates with strong communication skills, integrity, and familiarity with local communities. Prepare for assessments testing your problem-solving abilities and basic computer proficiency.