LESANA FINANCIAL SERVICES
Collections Consultant
Job Summary
- Employer: Lesana
- Job Type: Full-time
- Location: Maseru, Lesotho
- Category: Finance
- Salary: An annual cost-to-company remuneration package, which will be commensurate with the technical skills and experience of the successful candidate.
- Closing Date: 2026-10-11
Key Responsibilities
- Actively launch, monitor and action all activities within your individual work queue and within the set timescales.
- Action all accounts in the allocated portfolio effectively, and achieve the collections targets per portfolio as provided from time to time, through the following:
- Effectively carrying out the daily activity and conversion rate management principle.
- Strict compliance with all Collections Standard Operating Procedures (SOPs) and agreed workflow practices and principles.
- Portfolios to be included, actioned and measured include the following:
- Pre-default clients, i.e. by-product arrears.
- First Instalment Defaulters (FIDs).
- First Time Defaulters (FTDs).
- Repeat Offenders (ROs).
- Late-stage collection accounts.
- Production measurements will include:
- Overall reduction in provisions.
- Arrears account Cure Rates, Contact Rates, Promise to Pay (PTP) Rates and PTP Conversion Rates as per daily targets.
- Arrears bucket roll rates, both forward and backward.
- Rate of handover to Internal Trace and Legal.
- Rate of write-off.
- Perform calling and visitation functions as provided and in accordance with SOPs.
- Verify payment information and update details.
- Ensure completion of related client queries.
- Ensure that accurate records are maintained in the relevant systems.
- Comply with and adhere to all Collections Policies, Service Level Agreement (SLA) processes and SOPs.
- Assist all walk-in clients and incoming callers regarding arrears in a professional manner.
- Comply with statutory and regulatory requirements.
- Provide timely and accurate reporting on all work done.
Requirements
- A relevant tertiary qualification, such as a BCom or Financial Diploma, is essential.
- Preference will also be given to candidates with applicable certificates in Finance and Credit Management.
- The company will only look at candidates who have extensive experience in a collections environment, in a financial services institution in Lesotho.
- Sound understanding of processes within cost centres and government ministries is essential.
- Proven ability to develop sound relationships with the cost centre personnel.
- Knowledge of credit cycle management is essential.
- Applicants who have experience in doing business with Government Ministries and parastatals will be given preference.
- Knowledge and understanding of how to deal with defaulters is essential.
- Must be highly computer literate.
- Must be in possession of a valid, clean driver’s licence with the ability to drive both manual and automatic transmission vehicles.
- A strong command of English, both written and verbal, is a requirement of the job.
Salary
An annual cost-to-company remuneration package, which will be commensurate with the technical skills and experience of the successful candidate.
How to Apply
Apply by email: careers@lesana.co.ls
About the Company
Pietro Lesana is an Italian bobsledder who competed in the mid-1960s. He won a silver medal in the four-man event at the 1965 FIBT World Championships in St. Moritz.
Frequently Asked Questions
What qualifications or education do I need to become a Collections Consultant at Lesana in Lesotho?
Most employers require a minimum of a diploma or degree in Finance, Accounting, Business Administration, or a related field. Experience in debt collection, credit control, or customer service is highly valued. Some roles may accept relevant work experience in place of formal qualifications.
What are the typical day-to-day responsibilities of a Collections Consultant?
You will contact customers with overdue accounts via phone, email, or SMS to negotiate payment arrangements. You will update account records, process payments, and escalate complex cases to senior staff. Maintaining accurate documentation and adhering to regulatory compliance standards is also essential.
How does the work culture in Lesotho affect collections roles?
Lesotho's workplace culture emphasizes respect and relationship-building, so diplomatic communication is crucial when discussing sensitive financial matters. Punctuality and professionalism are expected, and Sesotho language skills can be advantageous for local customer interactions. Employers typically value loyalty and long-term commitment.
What career progression opportunities exist for Collections Consultants in Lesotho?
With experience, you can advance to Senior Collections Consultant, Team Leader, or Collections Manager positions. Some professionals transition into broader credit risk management or financial advisory roles. Additional certifications in credit management can accelerate your progression.
What benefits are typically offered for Collections Consultant roles in Lesotho?
Benefits vary by employer but commonly include annual leave, sick leave, and contributions to the Lesotho National Pension Fund. Larger organizations may offer medical aid or health insurance coverage. Performance-based incentives are sometimes available in addition to base compensation.
How should I apply for a Collections Consultant position, and what do Lesotho employers look for?
Submit a concise CV highlighting relevant experience and a tailored cover letter through the employer's preferred channel, often email or online portals. Employers seek candidates with strong negotiation skills, resilience, and proficiency in Microsoft Office. Demonstrating knowledge of local credit regulations and fluency in English and Sesotho strengthens your application.