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2 hours ago
LESOTHO ELECTRICITY COMPANY (PTY) LTD
VACANCIES
CUSTOMER CONSULTANT (4 POSITIONS)
In the Customer Experience Division
Reference: ECED: CSD 0018
Applications are invited from suitably qualified Lesotho Nationals for the above-mentioned positions. The positions are tenable in the Customer Experience Division. The incumbents will be responsible to the respective Service Centre Supervisors.
Applicants may be expected to work in any LEC depots throughout the country.
Job Summary
- Employer: LEC
- Job Type: Full-time
- Location: Maseru, Lesotho
- Category: Customer Service
- Closing Date: 2026-10-15
Key Responsibilities
- Assist customers in completing service application forms.
- Register the forms and forward them to the Credit Control Department for credit arrangement.
- Receive feedback from the relevant departments and communicate it to customers.
- Create Business Partners, Connection Objects, and update customer statuses in SAP.
- Keep records of applications for survey and service connection.
- Receive surveyed quotations and inform customers.
- Register customer queries, faults, and complaints in the OS Ticketing system and follow up with relevant departments to ensure timely resolution.
- Liaise with third-party agents on customer queries, complaints, and service-related matters.
- Create and maintain customers’ credit accounts.
- Assist customers in filling and submitting credit application forms.
- Verify customer information and supporting documents for completeness and accuracy before account creation.
- Reconcile customer accounts prior to payment processing to ensure account accuracy and resolve any discrepancies.
- Process and issue tamper resets, key changes, and clear resets.
- Safeguard and issue petty cash in accordance with company policies and procedures.
- Respond to customer enquiries and resolve customer complaints in accordance with established procedures.
- Capture information from meter advice forms into the relevant system.
- Exchange faulty meters.
- Compile and produce daily reports.
Requirements
- BComm Accounting / BA Economics / Business Studies.
- Two years’ experience in a customer care environment.
- Proficiency in MS Office packages and SAP.
- Highly numerate and good reporting skills.
- Valid driver’s licence.
How to Apply
Apply by email: careers@lec.co.ls
REF Code: ECED: CSD 0018
About the Company
The Lesotho Electricity Company (LEC) is the national electricity utility responsible for the generation, transmission, and distribution of electric power throughout the Kingdom of Lesotho. Established as a public entity, LEC operates hydroelectric facilities including the Muela Hydro Power Station and manages the national grid that supplies electricity to households, businesses, and institutions across the country. The company plays a critical role in Lesotho's infrastructure development, working to expand access to reliable electricity in both urban centers like Maseru and rural communities. LEC is overseen by the Lesotho government and regulated by the Lesotho Electricity and Water Authority, with ongoing efforts to improve service delivery and integrate renewable energy sources into the national supply mix.
Powering Lesotho's Future
Frequently Asked Questions
What qualifications do I need to apply for a Customer Consultant role at LEC in Lesotho?
Most employers in Lesotho require a minimum of a Cambridge Overseas School Certificate (COSC) or Lesotho General Certificate of Secondary Education (LGCSE), with a preference for a diploma or degree in Business, Communications, or a related field. Proficiency in both Sesotho and English is essential, and computer literacy is typically mandatory.
What are the typical day-to-day responsibilities of a Customer Consultant at LEC?
You will handle customer inquiries via phone, email, or in-person at service centers, process applications for new connections, resolve billing disputes, and maintain accurate records in the company's database. The role requires patience and strong communication skills when dealing with frustrated customers.
How does the work culture at LEC and similar Lesotho parastatals typically operate?
Work culture in Lesotho's public sector and parastatals tends to be hierarchical and formal, with emphasis on punctuality, respect for seniority, and adherence to established procedures. Dress codes are usually business formal, and relationship-building with colleagues is valued alongside technical competence.
What career progression opportunities exist for Customer Consultants in Lesotho's utility sector?
With strong performance, you can advance to Senior Customer Consultant, Team Leader, or Supervisor roles within 3-5 years. Further progression to Customer Service Manager or specialized roles in billing, metering, or corporate communications is possible with additional qualifications and experience.
What benefits are typically offered for full-time Customer Service roles at parastatals like LEC?
Benefits usually include annual leave, sick leave, and public holidays as mandated by Lesotho labour law, plus medical aid and pension contributions that vary by employer. Some parastatals also offer staff loans, funeral benefits, and subsidized electricity for employees.
How should I apply for a Customer Consultant position at LEC, and what do employers in Lesotho prioritize?
Applications are typically submitted online through the LEC careers portal or in person with a detailed CV, certified copies of certificates, and a cover letter. Employers prioritize candidates with demonstrated customer service experience, local language skills, and a clean police clearance certificate.