The Ministry of Information, Communications, Science, Technology and Innovation, Department of Postal Services, invites applications from suitably qualified candidates for the following position:
External Circular Notice No.: 3 of 2026
Reference: CM/CIR/1
Department: Postal Services
Number of Positions: 1
Grade: C
Location: Districts
Responsible to: Assistant Controller/Postmaster
Job Purpose
To process mail in order to reach its destination within a short specified period of time.
Job Summary
- Employer: Department of Postal Services
- Job Type: Full-time
- Location: Maseru, Lesotho
- Category: Logistics
- Closing Date: 2026-10-23
Key Responsibilities
- Process all incoming and outgoing mail.
- Receive and enter mail matters in appropriate bills and books.
- Dispatch internal and international mail and parcels.
- Sort letters on primary and secondary sorting frames.
- Sort letters for private bags and private boxes.
- Report irregularities observed during mail sorting.
- Forward unclaimed letters to the Returned Letters Office (RLO).
- Check posted items for damage sustained in transit.
- Process unclaimed mail matter.
- Credit and debit customers’ accounts.
- Record transactions and reconcile with cash balance.
- Process receipts and payments of money and postal orders.
- Perform retail duties on a rotational basis.
- Collect revenue.
- Process and balance transactions.
- Accept and deliver mail items.
Requirements
- Diploma in Accounting, Diploma in Business Management or Diploma in Business Studies, plus two years’ working experience.
- Experience in Postal Services will be an added advantage.
- OR
- COSC plus six (6) years’ working experience as a Postal Clerk (Grade C) or Postal Clerk Assistant (Grade C).
How to Apply
Address: private bags and private boxes.
REF Code: CM/CIR/1 | Vacancy Circular No: 3 of 2026
Frequently Asked Questions
What qualifications or education do I need to become a Mail Clerk at the Department of Postal Services in Lesotho?
A Junior Certificate or Cambridge Overseas School Certificate is typically required, though some positions may accept a Primary School Leaving Certificate with relevant experience. Basic literacy in English and Sesotho is essential for sorting and addressing mail correctly. Computer literacy is increasingly preferred for modern postal operations.
What are the typical day-to-day responsibilities of a Mail Clerk?
You will sort incoming and outgoing mail by district and postal code, operate franking machines, and assist customers at service counters with parcel collections and postage purchases. Maintaining accurate records and handling cash transactions are also core duties. Physical stamina is needed for standing long hours and lifting mailbags.
How does workplace culture and employer expectations differ in Lesotho's public sector?
Punctuality and respect for hierarchy are highly valued in Basotho workplace culture. Dress codes tend to be formal, and addressing supervisors with proper titles is expected. Government positions emphasize job security and steady performance over rapid innovation.
What career progression opportunities exist for Mail Clerks in Lesotho?
With experience and additional training, you may advance to Senior Mail Clerk, Postal Supervisor, or Postmaster roles. The Department of Postal Services sometimes sponsors staff for diploma programs in logistics or public administration. Internal promotions are common when vacancies arise at higher grades.
What benefits typically come with a full-time Mail Clerk position in Lesotho's public sector?
Government positions usually include pension contributions through the Public Officers' Defined Contribution Pension Fund, annual leave, and sick leave entitlements. Medical aid schemes may be available depending on the employment grade. Job security and stable working hours are considered significant non-monetary benefits.
How should I apply for a Mail Clerk position, and what do employers look for?
Monitor the Public Service Commission announcements and Department of Postal Services job postings in local newspapers like Lesotho Times. Submit a certified copy of your ID, educational certificates, and a detailed CV to the specified address. Employers value honesty, reliability, and references from previous employers or community leaders.