RECEPTIONIST

Most employers require a minimum of a COSC or LGCSE certificate, with additional preference for a certificate or diploma in Office Administration, Business Studies, or Secretarial Studies from institutions like Lerotholi Polytechnic or NUL. Proficiency in English and Sesotho is essential, and basic computer skills in Microsoft Office are typically mandatory.

You will greet visitors, answer and direct phone calls, manage appointment schedules, handle incoming and outgoing correspondence, and maintain the reception area. Additional duties often include basic record-keeping, photocopying, and supporting other administrative staff as needed.

Punctuality and professional appearance are highly valued, with most workplaces following formal business attire standards. Respect for hierarchy is important, and you will be expected to demonstrate polite, courteous behavior toward visitors, including traditional greetings appropriate to Basotho culture.

With experience and additional qualifications, you can advance to roles such as Administrative Assistant, Office Manager, or Executive Secretary. Some receptionists also transition into specialized areas like HR administration, customer service management, or move into larger corporate or government positions.

Benefits vary by employer but commonly include annual leave as prescribed by Lesotho labour law, and some larger companies or NGOs may offer medical aid and pension contributions. Government and established private sector employers generally provide more comprehensive packages than small businesses.

Apply with a concise CV and cover letter highlighting your communication skills, computer proficiency, and any relevant experience; many positions are advertised in local newspapers, job boards, or through word-of-mouth networks. Employers prioritize reliability, a presentable appearance, strong interpersonal skills, and demonstrated ability to handle confidential information discreetly.