We are seeking an experienced, service-driven Restaurant Supervisor to oversee daily operations across our restaurants, bars and banquet services.
Job Summary
- Employer: Mpilo Boutique Hotel, A-Flame Lily Hospitality Hotel
- Job Type: Full-time
- Location: Maseru, Lesotho
- Category: Hospitality
- Closing Date: 2026-10-20
Key Responsibilities
- Supervise, motivate and coach servers, bartenders and hosts/hostesses.
- Ensure high-quality service and prompt, efficient delivery of orders.
- Manage food, beverage and supply inventories; maintain stock and minimise waste.
- Maintain cleanliness, hotel standards and compliance with health and safety regulations.
- Handle guest complaints and concerns professionally and promptly.
Requirements
- Strong leadership, communication, interpersonal and analytical skills.
- Knowledge of menu planning, food preparation and beverage service.
- Excellent time management, multitasking, prioritisation and attention to detail.
- Ability to resolve problems and conflicts professionally and work across departments.
- Two (2) to four (4) years of progressive food and beverage experience, preferably in a supervisory role. Strong hospitality experience is essential.
- Degree or diploma in Hospitality, Food and Beverage Management, or a related field. Certification in food safety, hospitality management or a related field may be preferred.
How to Apply
Apply by email: recruitment@mpiloboutiquehotel.com
Frequently Asked Questions
What qualifications or certifications do I need to become a Restaurant Supervisor in Lesotho?
Most employers require a diploma or certificate in Hospitality Management, Food and Beverage Service, or a related field from institutions like the Lesotho Agricultural College or Limkokwing University. Practical experience in restaurant or hotel service is often valued equally, and short courses in hygiene, customer service, or supervisory skills can strengthen your application.
What are the typical day-to-day responsibilities of a Restaurant Supervisor?
You will oversee staff scheduling, ensure food safety standards are met, handle customer complaints, manage inventory, and coordinate between kitchen and front-of-house teams. You also train new employees, monitor service quality, and assist with daily cash reconciliation and reporting to management.
How does workplace culture in Lesotho's hospitality sector affect this role?
Respect for hierarchy and seniority is important, so you must balance authority with diplomacy when managing teams. Punctuality, professional appearance, and strong interpersonal skills are highly valued, and building good relationships with both staff and regular guests is essential for success.
What career progression opportunities exist for Restaurant Supervisors in Lesotho?
With experience, you can advance to Food and Beverage Manager, Assistant Hotel Manager, or General Manager positions within boutique hotels or larger hospitality groups. Some supervisors also move into training roles, open their own restaurants, or transition to corporate hospitality management in South Africa or internationally.
What benefits are typically offered for full-time Restaurant Supervisor positions in Lesotho?
Benefits vary by employer but commonly include annual leave, sick leave, and contributions to the National Social Security Fund. Larger or international-standard hotels may offer medical aid, staff meals, uniform allowances, and performance bonuses, though these are not guaranteed across all establishments.
How should I apply for a Restaurant Supervisor position, and what do Lesotho employers look for?
Submit a professional CV with a cover letter highlighting your leadership experience and customer service skills, either in person or via email as specified in the job advert. Employers prioritize candidates with proven supervisory experience, strong references, flexibility to work shifts and weekends, and a genuine understanding of Basotho hospitality values.