The Ministry of Information, Communications, Science, Technology and Innovation, Department of Postal Services, invites applications from suitably qualified candidates for the following position:

Job Summary

Employer: Department of Postal Services
Job Type: Full-time
Location: Maseru, Lesotho
Category: Customer Service
Closing Date: 2026-10-23

Key Responsibilities

Market and sell postal products and services to the public.
Collect revenue for ancillary services, including private bag and box rentals, Cash-On-Delivery (COD) items and other retail offerings.
Issue and process ordinary and telegraphic money orders and postal orders according to customer requirements.
Honour and cash postal orders, money orders and pension payments upon verification of valid customer identification.
Maintain an accurate daily cash book for all retail transactions.
Reconcile and balance accounts for retail services to ensure financial accuracy.
Receive incoming mail, registered articles and parcels from customers.
Facilitate the counter-delivery of outgoing mail items to customers.
Execute mail circulation duties, including sorting letters on primary and secondary sorting frames.
Sort mail designated for private bags and private boxes.
Inspect posted items for damage sustained during transit.
Identify and report irregularities observed during the sorting process.
Manage undeliverable mail by forwarding unclaimed letters to the Returned Letters Office (RLO) and processing unclaimed mail matter in accordance with regulations.

Requirements

Diploma in Accounting, Business Management or Business Studies.
A minimum of two (2) years’ relevant working experience.
Prior experience in the Postal Services sector is highly desirable.
OR
COSC plus six (6) years’ working experience as a Postal Clerk (Grade C) or Postal Clerk Assistant (Grade C).

How to Apply

Address: private bag and box rentals, Cash-On-Delivery (COD) items and other retail offerings.

REF Code: CM/CIR/1 | Vacancy Circular No: 3 of 2026

Frequently Asked Questions

What qualifications or education do I need to apply for a Retail Clerk position at the Department of Postal Services?

A minimum of a Lesotho General Certificate of Secondary Education (LGCSE) or equivalent is typically required. Basic computer literacy and numeracy skills are essential, as retail clerks handle transactions and use point-of-sale systems. Previous experience in customer service or retail is advantageous but not always mandatory.

What are the typical day-to-day responsibilities of a Retail Clerk in a postal services environment?

Daily tasks include assisting customers with postal products and services, processing mail and parcel transactions, handling cash and electronic payments, and maintaining accurate records. Clerks also provide information on postage rates, delivery options, and track shipments. Maintaining a clean, organized service area and resolving customer inquiries are key responsibilities.

How does workplace culture and employer expectations differ in Lesotho's public sector compared to private retail?

Public sector employers like the Department of Postal Services emphasize punctuality, formal dress codes, and adherence to bureaucratic procedures. Hierarchical respect and proper channels of communication are valued in Basotho workplace culture. Employees are expected to demonstrate patience, professionalism, and strong community service orientation when dealing with diverse customers.

What career progression opportunities exist for Retail Clerks in Lesotho's postal or public service sector?

With experience and additional training, clerks can advance to supervisory roles such as Senior Clerk or Branch Supervisor. Further progression may lead to administrative positions, postal operations management, or specialized roles in logistics and customer relations management. Continuous professional development and internal examinations often facilitate upward mobility in the public service.

What benefits typically come with a full-time Retail Clerk position in Lesotho's public sector?

Public sector positions generally include annual leave, sick leave, and public holidays as prescribed by Lesotho labor law. Medical aid and pension contributions through the Public Officers' Defined Contribution Pension Fund are commonly provided. Specific benefits vary by employer and may include maternity leave, funeral benefits, and opportunities for skills development training.

How should I apply for this position, and what do employers in Lesotho specifically look for in candidates?

Applications are typically submitted through official government channels, including the Public Service Commission or departmental vacancies advertised in local newspapers and government websites. Employers seek candidates with strong communication skills in Sesotho and English, honesty in handling finances, and a demonstrated commitment to public service. A well-prepared CV, certified copies of qualifications, and a clear covering letter addressing the job requirements are essential application components.