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To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job Summary
- Job Type: Full-time
- Location: Maseru, Lesotho
- Category: Retail
- Closing Date: 2026-10-13
Key Responsibilities
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Requirements
- 𝐄𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥: Grade 12
- 𝐃𝐞𝐬𝐢𝐫𝐚𝐛𝐥𝐞: Maths 50% and English 50% at Grade 12 level
- 𝐃𝐞𝐬𝐢𝐫𝐚𝐛𝐥𝐞: experience in a customer facing role within a retail/FMCG store operations environment
How to Apply
To apply, please visit: careers.clicksgroup.co.za
Frequently Asked Questions
What qualifications or education do I need to become a Shop Assistant / Cashier in Lesotho?
Most employers require a minimum of COSC or LGCSE passes, particularly in English and Mathematics. Basic computer literacy and prior retail experience are often preferred but not always mandatory. Some larger retailers may provide on-the-job training for cash handling and point-of-sale systems.
What are the typical day-to-day responsibilities of a Shop Assistant / Cashier?
Daily tasks include operating the cash register, processing payments accurately, and handling cash reconciliation at shift end. You will also assist with stocking shelves, maintaining store cleanliness, and helping customers locate products. During busy periods like month-end or holidays, extended hours and faster service are expected.
How does workplace culture and employer expectations differ in Lesotho's retail sector?
Punctuality and respectful communication with customers are highly valued in Basotho retail culture. Employers expect staff to be presentable, honest with money, and willing to work weekends or public holidays when retail traffic peaks. Building trust with regular customers is often as important as meeting sales targets.
What career progression opportunities exist for Shop Assistants / Cashiers in Lesotho?
With strong performance, you can advance to Senior Cashier, Supervisor, or Store Manager roles within the same company. Some employers support further studies in business or retail management, which opens doors to regional management positions. Networking within Lesotho's retail associations can also reveal opportunities in larger chains or buying departments.
What benefits should I expect or negotiate for as a full-time Shop Assistant / Cashier?
Full-time positions typically include annual leave as prescribed by Lesotho labour law, and some employers offer medical aid contributions or funeral insurance schemes. Pension or provident fund benefits vary significantly by employer size and sector. Always request written confirmation of benefits before accepting an offer, as practices differ between local shops and international retailers.
How do I apply for Shop Assistant / Cashier positions, and what do Lesotho employers look for in candidates?
Apply directly to stores with a typed CV and certified copies of your certificates, or respond to advertisements in local newspapers and radio. Employers prioritize honesty, numeracy skills, and a clean police clearance certificate due to cash handling responsibilities. Prepare for practical assessments involving basic math and customer service scenarios during interviews.