WAITRESSES X2 – Kennies Restaurant

Most employers in Lesotho require a minimum of a COSC or LGCSE certificate, though some may accept candidates with relevant experience instead. A certificate in hospitality or food service from institutions like the Lesotho Agricultural College can improve your chances. Basic English proficiency is essential, and knowledge of Sesotho is often preferred for local customer interaction.

You will greet and seat customers, take food and drink orders, serve meals, and handle cash or card payments. Maintaining cleanliness of tables and dining areas, restocking supplies, and communicating with kitchen staff are also core duties. During busy periods like lunch hours and weekends, you may need to manage multiple tables efficiently.

Punctuality and respect for hierarchy are highly valued in Basotho workplaces, with supervisors expecting polite and obedient conduct. Dress codes are usually strict, requiring clean uniforms and closed shoes for safety and professionalism. You should also expect to work flexible hours, including evenings, weekends, and public holidays when restaurants are busiest.

With experience and strong performance, you can progress to senior waitress, head waiter, or restaurant supervisor roles. Some employers support further training, allowing advancement into management or even kitchen positions. Building a reputation at established venues like hotels in Maseru can open doors to better opportunities in the tourism industry.

Benefits vary by employer but may include paid annual leave as mandated by Lesotho labour law, and sometimes meals during shifts. Larger or more established restaurants might offer medical aid or pension contributions, though this is not universal. Always clarify benefits during the interview process, as informal sector practices differ significantly.

Submit a concise CV with a cover letter in person or via email, highlighting any customer service or hospitality experience. Employers value reliability, a friendly demeanor, and references from previous jobs or community members. Dress neatly when visiting the restaurant, as first impressions matter greatly in the local hiring culture.