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2 weeks ago
MacFin Micro Finance (Pty) Ltd is looking for a reliable, experienced, and detail-oriented individual to join our team as a Credit & Operations Assistant.
MacFin Micro Finance is a financial services company focused on responsible lending, strong risk management, operational efficiency, and improving access to financial solutions.
The successful candidate will support the day-to-day operations, ensuring that lending processes, internal systems, and customer interactions run efficiently.
Job Summary
- Employer: MacFin Micro Finance
- Job Type: Full-time
- Location: Maseru, Lesotho
- Category: Finance
- Closing Date: 2026-10-16
Key Responsibilities
- Assist with loan application reviews and processing.
- Support credit assessment and risk control processes.
- Review customer information and supporting documentation.
- Assist with customer verification and contract processes.
- Monitor loan performance and repayment activities.
- Maintain accurate and confidential credit records.
- Support responsible lending decisions through proper analysis and controls.
- Manage daily operational activities and follow-ups.
- Maintain organised records, reports and internal documentation.
- Coordinate workflows and ensure operational tasks are completed.
- Prepare operational reports and provide insights to management.
- Identify process improvements and support the implementation of better systems.
- Assist with maintaining operational standards and procedures.
- Assist customers throughout the lending process.
- Handle customer enquiries professionally and confidentially.
- Support relationship management with customers and partners.
- Ensure customers receive accurate information and guidance.
Requirements
- Minimum of 2 years of experience in microfinance, lending, financial services, or a related industry.
- Strong organisational and administrative skills.
- Ability to manage multiple responsibilities and prioritise tasks.
- Strong attention to detail and confidentiality.
- Good communication, analytical and problem-solving skills.
- Ability to work independently and take ownership.
- A professional attitude and willingness to learn.
How to Apply
Apply by email: smabote@macfin.co.ls
Frequently Asked Questions
What qualifications or education do I need to become a Credit & Operations Assistant at a microfinance company in Lesotho?
Most employers require a Diploma or Degree in Finance, Accounting, Business Administration, or a related field from institutions like the National University of Lesotho or Lerotholi Polytechnic. Additional certifications such as ACCA, CIMA, or local banking qualifications are highly advantageous. Strong proficiency in Microsoft Excel and experience with loan management software are often expected.
What are the typical day-to-day responsibilities of a Credit & Operations Assistant?
You will process loan applications, verify client documentation, and maintain accurate records in the company's database. Daily tasks include assisting with credit assessments, preparing reports for management, and ensuring compliance with Central Bank of Lesotho regulations. You may also handle client inquiries and support field officers with loan disbursements and collections.
How does the work culture and employer expectations differ in Lesotho's microfinance sector?
Lesotho employers value punctuality, respect for hierarchy, and strong interpersonal relationships with clients and colleagues. You will be expected to demonstrate integrity when handling sensitive financial data and show commitment to community development. Dress codes are typically formal, and proficiency in both English and Sesotho is often essential for client interactions.
What career progression opportunities exist for Credit & Operations Assistants in Lesotho?
With experience, you can advance to Credit Officer, Operations Manager, or Branch Manager positions within the microfinance sector. Some professionals transition to commercial banks, development finance institutions, or pursue further studies to become financial analysts. Building expertise in risk management and digital financial services can accelerate your career growth.
What benefits are typically offered for full-time finance roles in Lesotho?
Standard benefits usually include annual leave as prescribed by Lesotho labour law, medical aid or health insurance contributions, and pension or provident fund schemes. Some employers provide performance bonuses, transport allowances, or professional development support. Specific packages vary by employer size and your level of experience.
How should I apply for a Credit & Operations Assistant position, and what do Lesotho employers look for in applications?
Submit a concise CV highlighting relevant coursework, internships, or volunteer experience with financial institutions, accompanied by a tailored cover letter. Employers prioritize candidates with demonstrated numerical accuracy, attention to detail, and references from previous supervisors or lecturers. Prepare for practical assessments involving data entry, Excel tasks, and scenario-based credit evaluation exercises.