LESOTHO ELECTRICITY COMPANY
Job Title: Customer Consultants (4)
Job Title: Customer Consultants (4)
Job Summary
- Employer: LESOTHO ELECTRICITY COMPANY
- Job Type: Full-time
- Location: Maseru, Lesotho
- Category: Customer Service
- Closing Date: 2026-10-15
Key Responsibilities
- Assist customers in completing service application forms.
- Register the forms and forward them to the Credit Control Department for credit arrangement.
- Receive feedback from the relevant departments and communicate it to customers.
- Create Business Partners, Connection Objects and update customer statues in SAP.
- Keep record of application for survey and for service connection.
- Receive surveyed quotations and inform customers.
- Register customer queries, faults and complaints in the OS Ticketing system and follow up with relevant departments to ensure timely resolution.
- Liaise with third party agents on customer queries, complaints and service related matters.
- Create and maintain customers credit accounts.
- Assist customers in filling and submitting credit application forms.
- Verify customer information and supporting documents for completeness and accuracy before account creation
- Reconcile customer accounts prior to payment processing to ensure account accuracy and resolve any discrepancies.
- Process and issue temper resets, key changes and clear resets.
- Safeguard and issue petty cash in accordance with company policies and procedures.
- Respond to customer enquiries and resolve customer complaints in accordance with established procedures
- Capture information from meter advice forms into the relevant system.
- Exchange faulty meters
- Compile and produce daily reports.
Requirements
- BComm Accounting/ BA Economics/ Business Studies.
- Two years experience in a customer care environment.
- Proficiency in MS Office packages and SAP.
- Highly numerate and good reporting skills
- Valid driver’s license.
How to Apply
Apply by email: careers@lec.co.ls
About the Company
The Lesotho Electricity Company (LEC) is the national electricity utility responsible for the generation, transmission, and distribution of electric power throughout the Kingdom of Lesotho. Established as a public entity, LEC operates the country's primary energy infrastructure including the 'Muela Hydropower Station and manages grid connections across both urban centers like Maseru and rural communities. The company is wholly owned by the Government of Lesotho through the Ministry of Natural Resources and plays a central role in the government's efforts to expand electrification access and integrate renewable energy sources. LEC maintains responsibility for billing, customer service, and network maintenance for residential, commercial, and industrial consumers across the mountainous Southern African nation.
Powering Lesotho's Future
Frequently Asked Questions
What qualifications or education do I need to become a Customer Consultant at LESOTHO ELECTRICITY COMPANY?
A minimum of a Diploma in Business Administration, Marketing, or a related field is typically required. Some positions may accept a Certificate in Customer Service combined with relevant work experience. Proficiency in English and Sesotho is essential for communicating with local customers.
What are the typical day-to-day responsibilities of a Customer Consultant?
You will handle customer inquiries via phone, email, or in-person at service centers. Daily tasks include processing electricity bill payments, resolving billing disputes, and assisting customers with new connections or disconnections. You may also educate customers on energy-saving practices and company policies.
What is the work culture like at Lesotho Electricity Company?
The work culture emphasizes punctuality, professionalism, and respect for hierarchy common in Basotho workplaces. Employees are expected to maintain patience and courtesy when dealing with frustrated customers, especially during power outages or billing issues. Teamwork and adherence to public service values are highly valued.
What career progression opportunities exist for Customer Consultants in Lesotho?
With strong performance, you can advance to Senior Customer Consultant, Team Leader, or Customer Service Supervisor roles. Further progression may lead to managerial positions in Operations or Regional Management. Pursuing additional qualifications in management or electrical engineering can open doors to technical or executive tracks.
What benefits are typically offered for full-time Customer Service roles in Lesotho?
Benefits usually include annual leave as prescribed by Lesotho labor law, medical aid or health insurance contributions, and participation in a pension or provident fund. Some employers also provide funeral cover and performance-based bonuses. Specific packages vary by employer and employment grade.
How should I apply for this position, and what do employers in Lesotho look for?
Submit a detailed CV, certified copies of qualifications, and a cover letter through the specified application channel, often online or at company offices. Employers prioritize candidates with proven customer service experience, strong communication skills, and familiarity with local communities. Demonstrating reliability and a clean criminal record is also important for utility sector roles.