The Ministry of Information, Communications, Science, Technology and Innovation, Department of Postal Services, invites applications from suitably qualified candidates for the following positions:
𝐓𝐈𝐓𝐋𝐄: INTERNATIONAL MAIL OFFICER
𝐆𝐑𝐀𝐃𝐄: G
𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐋𝐄 𝐓𝐎: MAIL SERVICE MANAGER
𝐋𝐎𝐂𝐀𝐓𝐈𝐎𝐍: MASERU
𝐉𝐨𝐛 𝐏𝐮𝐫𝐩𝐨𝐬𝐞
To supervise and coordinate international mail operations, ensuring compliance with international postal standards, efficient processing and dispatch of mail, mail security, quality of service and effective liaison with international postal operators.
Job Summary
- Employer: Ministry of Information, Communications, Science, Technology and Innovation
- Job Type: Full-time
- Location: Maseru, Lesotho
- Category: Logistics
- Closing Date: 2026-10-23
Key Responsibilities
- Supervise staff involved in international mail processing.
- Allocate duties and monitor staff performance.
- Ensure that international mail is processed efficiently and according to established procedures. (Monitor productivity, accuracy and quality of service)
- Ensure compliance with UPU standards, regulations and procedures.
- Promote standardization of international mail processes.
- Monitor quality-of-service requirements.
- Ensure that international mail is processed securely and efficiently.
- Maintain accurate international mail statistics for returned mail and verification notes.
- Prepare operational reports.
- Analyses mail volumes, performance and service quality.
- Provide information required for operational and management decisions.
- Monitor international postal accounts and related payments.
- Assist with reconciliation of international mail transactions.
- Deal with financial settlements between postal administrations where applicable.
- Coordinate budget for International Mail on anticipated revenues.
- Identify weaknesses in international mail processes.
- Recommend improvements to efficiency, security and service quality.
- Support the introduction of new technologies and systems.
Requirements
- Master of Commerce (MCom) in Accounting or any Accounting field, plus a minimum of two (2) years’ relevant working experience.
- Bachelor of Commerce (BCom) in Accounting or any Accounting field, plus a minimum of four (4) years’ relevant working experience.
- Experience in the Postal Services sector is highly desirable.
- 𝐔𝐏𝐔-𝐫𝐞𝐥𝐚𝐭𝐞𝐝 𝐜𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐞𝐬/𝐜𝐨𝐮𝐫𝐬𝐞𝐬 𝐭𝐡𝐚𝐭 𝐚𝐫𝐞 𝐦𝐨𝐬𝐭 𝐫𝐞𝐥𝐞𝐯𝐚𝐧𝐭:
A relevant UPU/Train post certificate in International Mail Operations, Postal Regulations, International Postal Accounting, Quality of Service, Postal Security, EMS or another relevant international postal discipline will be an added advantage.
How to Apply
Address: private bag and box rentals, Cash-On-Delivery (COD) items, and other retail offerings.
Frequently Asked Questions
What qualifications or education do I need to become an International Mail Officer at the Department of Postal Services?
A minimum of a Lesotho General Certificate of Secondary Education (LGCSE) or equivalent is typically required, with preference given to candidates holding diplomas in logistics, business administration, or transport management. Proficiency in English and Sesotho is essential, and computer literacy is increasingly important for tracking systems.
What are the typical day-to-day responsibilities of an International Mail Officer?
You will process incoming and outgoing international mail, verify customs documentation, sort parcels by destination, and liaise with customs officials and international courier partners. Accuracy in data entry and adherence to international postal regulations are critical daily tasks.
How does the work culture and employer expectations differ in Lesotho's public sector postal services?
The Department of Postal Services values punctuality, respect for hierarchy, and strong interpersonal skills given the collaborative nature of logistics work. Employers expect reliability and discretion when handling sensitive international correspondence and packages.
What career progression opportunities exist for International Mail Officers in Lesotho?
With experience, you can advance to supervisory roles such as Senior Mail Officer or Operations Manager within the postal network. Further qualifications in supply chain management or customs administration can open doors to regional logistics coordinator positions or private sector opportunities.
What benefits are typically offered for full-time logistics roles in Lesotho's public sector?
Public sector positions generally include pension contributions through the Lesotho Public Officers' Defined Contribution Pension Fund, annual leave entitlements, and medical aid options. Specific benefits vary by grade and length of service, with union representation available for many postal workers.
How should I apply for an International Mail Officer position, and what do Lesotho employers prioritize in candidates?
Applications are typically submitted through the Public Service Commission or directly to the Department of Postal Services with certified copies of qualifications, a detailed CV, and references. Employers prioritize candidates with clean criminal records, strong attention to detail, and demonstrated integrity given the security-sensitive nature of international mail handling.