LESOTHO ELECTRICITY COMPANY
Job Title: Prepayment Consultants (2)
Job Title: Prepayment Consultants (2)
Job Summary
- Employer: LESOTHO ELECTRICITY COMPANY
- Job Type: Full-time
- Location: Maseru, Lesotho
- Category: Customer Service
- Closing Date: 2026-10-15
Key Responsibilities
- Register new customers in the Suprima system, ensuring all required information and supporting documents are accurately captured.
- Update and maintain all customers information in the Suprima system.
- Close customers accounts in the Suprima System upon termination of service.
- Fill meter advice forms and general documents.
- Maintain confidentiality and security of customer information at all times
- Complete and process meter advice forms accurately for new installations, meter replacements, disconnections etc.
- Assist other operators e.g Payment Clerks or Customer Consultants concerning registration of meters.
- Receive and attend customer queries, complaints and service requests relating to suprima vending system.
- Issue maintenance tokens to facilitate temper resets, clear credit codes, power limits and key changes.
- Attend and respond to telephonic requests from technical field personnel.
- Process all customer refund applications in accordance with prepayment policies.
- Verify refund requests by reviewing customer accounts, payment records and supporting documentation.
- Process and maintain refunds record.
- Compile daily registration reports.
- Provide requested reports from the suprima system for internal and external customers
Requirements
- BComm Accounting or General Accounting.
- Two years experience in a customer care environment.
- Proficiency in MS Office packages and SAP
- Highly numerate and good reporting skills
- Valid driver’s license.
How to Apply
Apply by email: careers@lec.co.ls
About the Company
The Lesotho Electricity Company (LEC) is the national electricity utility responsible for the generation, transmission, and distribution of electric power throughout the Kingdom of Lesotho. Established as a public entity, LEC operates the country's primary energy infrastructure including the 'Muela Hydropower Station and manages grid connections across both urban centers like Maseru and rural communities. The company is wholly owned by the Government of Lesotho through the Ministry of Natural Resources and plays a central role in the government's efforts to expand electrification access and integrate renewable energy sources. LEC maintains responsibility for billing, customer service, and network maintenance for residential, commercial, and industrial consumers across the mountainous Southern African nation.
Powering Lesotho's Future
Frequently Asked Questions
What qualifications or education do I need to become a Prepayment Consultant at LESOTHO ELECTRICITY COMPANY?
A minimum of a diploma in Business Administration, Accounting, or a related field is typically required. Experience in customer service, billing, or utilities is highly valued. Proficiency in computer systems and local languages like Sesotho is often essential.
What are the typical day-to-day responsibilities of a Prepayment Consultant?
You will assist customers with prepaid electricity meter purchases, troubleshoot payment issues, and handle account inquiries. Daily tasks include processing transactions, updating customer records, and resolving complaints at service centers. You may also educate customers on energy efficiency and proper meter usage.
How does the work culture at LESOTHO ELECTRICITY COMPANY compare to other employers in Lesotho?
As a state-owned enterprise, the company emphasizes professionalism, punctuality, and public service accountability. The culture tends to be hierarchical with clear reporting structures, similar to other parastatals in Lesotho. Teamwork and respect for authority are important, with regular performance evaluations.
What career progression opportunities exist for Prepayment Consultants in Lesotho's utility sector?
With strong performance, you can advance to Senior Customer Service Officer, Team Leader, or Supervisor roles. Further growth may lead to managerial positions in billing, customer relations, or operations. Additional qualifications in management or engineering can open doors to specialized technical or executive tracks.
What benefits are typically offered for full-time customer service roles at parastatals like LESOTHO ELECTRICITY COMPANY?
Benefits usually include annual leave, sick leave, and maternity leave as mandated by Lesotho labor law. Many parastatals provide medical aid schemes and pension contributions, though specifics vary by employer. Some may offer housing allowances or transport subsidies depending on seniority.
How should I apply for this position, and what do employers in Lesotho look for in candidates?
Submit a detailed CV, certified copies of qualifications, and a cover letter to the specified application channel. Lesotho employers prioritize honesty, reliability, and community reputation—references from previous supervisors carry significant weight. Demonstrating knowledge of the electricity sector and local customer needs strengthens your application.