WAITRESSES ×2 – Kennies

Most employers in Lesotho's hospitality sector require a minimum of a Junior Certificate or Cambridge O-Level, though a certificate in Hospitality or Food and Beverage Service from institutions like Lerotholi Polytechnic is advantageous. Previous experience in restaurants or hotels is often preferred but not always mandatory for entry-level roles.

Daily duties include greeting and seating customers, taking food and drink orders, serving meals, handling cash or card payments, and maintaining cleanliness of dining areas. You may also assist with stock replenishment and help prepare tables for peak hours, especially during busy weekends and public holidays.

Lesotho employers typically value punctuality, respect for hierarchy, and strong interpersonal skills given the country's emphasis on botho (ubuntu). Dress codes are usually formal or uniform-based, and staff are expected to remain polite and professional even during stressful service periods.

Benefits vary by employer but may include annual leave as mandated by Lesotho labour law, and occasionally medical aid or pension contributions at larger establishments. Smaller restaurants may offer meals during shifts rather than formal benefits packages.

With experience, you can advance to senior waitress, head waiter, or restaurant supervisor positions, particularly at hotels and larger chains. Further study in hospitality management can open doors to roles like restaurant manager or even food and beverage coordinator.

Submit a concise CV with references and a cover letter to the establishment directly or via advertised channels; some employers prefer in-person applications. Employers look for neat presentation, confident communication in English and Sesotho, and a willingness to work flexible hours including evenings and weekends.