Online Sales Person at TWGI
Company: TWGI

POSITION: ONLINE SALES PERSON

Job Summary

Employer: TWGI
Job Type: Full-time
Location: Maseru, Lesotho
Category: Sales
Closing Date: 2026-10-12

Key Responsibilities

Respond to customer enquiries through WhatsApp, social media, email or live chat.
Promote and explain products/services online.
Follow up with potential customers.
Convert enquiries into sales.
Process or coordinate orders and payments.
Keep customer information and sales records.
Handle complaints professionally.
Meet daily, weekly or monthly sales targets.

Requirements

Grade 12 / high school certificate.
Previous sales or customer service experience is an advantage.
Good English communication skills, both written and verbal.
Comfortable using a smartphone, computer, email and internet.
Experience with WhatsApp, Facebook, Instagram or other social-media platforms.
Ability to respond to customers quickly and professionally.
Good persuasion and negotiation skills.
Ability to work independently and meet sales targets.
Good organisation and time-management skills.

How to Apply

Apply by email: sales3@twgi.co.ls

Frequently Asked Questions

What qualifications or education do I need to become an Online Sales Person in Lesotho?

Most employers require a minimum of a high school diploma or LGCSE, though a diploma or degree in marketing, business, or IT is advantageous. Strong digital literacy and proficiency in English and Sesotho are essential for engaging local and regional customers. Some companies may prioritize proven sales experience over formal qualifications.

What are the typical day-to-day responsibilities of an Online Sales Person at a company like TWGI?

Daily tasks include managing product listings on e-commerce platforms, responding to customer inquiries via WhatsApp, email, or social media, and processing orders through local payment systems. You will also track inventory, coordinate deliveries with local couriers, and generate sales reports. Building relationships with repeat customers is crucial in Lesotho's close-knit business environment.

How does work culture and employer expectations differ for online sales roles in Lesotho?

Lesotho employers value reliability, punctuality, and personal accountability due to limited public transport and infrastructure challenges. Remote or hybrid work is uncommon; most expect physical presence or strict availability during business hours. Respect for hierarchy and clear communication with supervisors are important cultural norms in Basotho workplaces.

What career progression opportunities exist for Online Sales Persons in Lesotho?

With experience, you can advance to senior sales roles, team lead positions, or transition into digital marketing or e-commerce management. Some professionals move into entrepreneurship, leveraging local networks to start their own online businesses. Continuous learning in digital tools and platforms significantly improves promotion prospects.

What benefits should I expect from a full-time online sales position in Lesotho?

Standard benefits typically include annual leave as mandated by Lesotho labour law, though medical aid and pension contributions vary widely by employer size. Larger companies may offer transport allowances or phone/data stipends given the role's digital nature. Always clarify benefits during interviews, as informal sector practices differ from formal employment standards.

How do I apply for an Online Sales Person role, and what do Lesotho employers look for in candidates?

Submit applications via email or in-person with a concise CV highlighting sales achievements and digital skills; include a professional cover letter in English. Employers prioritize candidates with demonstrated customer service experience, familiarity with platforms like Facebook Marketplace or Shopify, and references from previous employers. Prepare for practical assessments such as mock customer interactions or product pitch demonstrations.