Applications are invited from suitably qualified Lesotho Nationals for the above-mentioned positions. The positions are tenable in the Customer Experience Division. The incumbents will be responsible to the respective Service Centre Supervisors. Applicants may be expected to work in any LEC depots throughout the country.
Job Summary
- Employer: Lesotho Electricity Company
- Job Type: Full-time
- Location: Maseru, Lesotho
- Category: Finance
- Closing Date: 2026-10-09
Key Responsibilities
- Verifying payments: Receive payments or proof of payments from customers for all customer services related services; Verify, record and check payments from bank statement; Issue receipts and prepaid electricity tokens to customers; Ensure proper safe keeping of received proof of payments; Create accounts in SAP system.
- Payments balancing and reconciliation: Record all received proof of payments in the electronic funds transfer spread sheet; Compile daily in the balancing sheet accurately; Balance and reconcile transactions against daily end shift reports generated from both Suprima and SAP; Reconcile EFT’s bank deposits with end of shift reports; Create charges for sundry payments.
- Prepayment services: Process and issue temper resets, key changes and clear credits; Issue power limits, temper reset, free units etc; Assist customers with prepaid electricity related queries and transactions; Capture information from meter advice forms into the relevant system; Exchange faulty meters in the system and update records; Process meter related services, including temper resets, key changes and credits clearances.
- Customer Care and issuing of petty cash: Safeguard and issue petty cash in accordance with company policies and procedures; Respond to customer enquiries and resolve customer complaints in accordance with established procedures.
Requirements
- BComm Accounting/GA or any other related qualification.
- Two years experience in cash handling environment.
- Highly emphathetic communicator
- Highly numerate and good reporting skills
- Valid driver’s license.
How to Apply
Apply by email: careers@lec.co.ls
Apply online: www.lec.co.ls
Phone: 5227-4004 or 5227-2147
Apply online: www.lec.co.ls
Phone: 5227-4004 or 5227-2147
REF Code: ECED: CSD 0017
About the Company
The Lesotho Electricity Company (LEC) is the national electricity utility responsible for the generation, transmission, and distribution of electric power throughout the Kingdom of Lesotho. Established as a public entity, LEC operates the country's primary energy infrastructure including the 'Muela Hydropower Station and manages grid connections across both urban centers like Maseru and rural communities. The company is wholly owned by the Government of Lesotho through the Ministry of Natural Resources and plays a central role in the government's efforts to expand electrification access and integrate renewable energy sources. LEC maintains responsibility for billing, customer service, and network maintenance for residential, commercial, and industrial consumers across the mountainous Southern African nation.
Powering Lesotho's Future
Frequently Asked Questions
What qualifications or education do I need to apply for a Payment Clerk position at Lesotho Electricity Company?
Most employers in Lesotho require a minimum of a Diploma in Accounting, Finance, or Business Studies from a recognized institution like the National University of Lesotho or Lerotholi Polytechnic. Some positions may accept a Certificate in Accounting with relevant work experience. Proficiency in computer applications, especially accounting software and MS Excel, is typically essential.
What are the typical day-to-day responsibilities of a Payment Clerk?
Payment Clerks process customer payments, reconcile daily cash transactions, issue receipts, and maintain accurate financial records. You will also handle inquiries regarding billing and payment discrepancies, and prepare reports for senior finance staff. Accuracy and attention to detail are critical, as errors can affect customer accounts and company revenue.
How does the work culture and environment differ in Lesotho public sector companies like LEC?
Lesotho Electricity Company follows formal hierarchical structures common in Basotho workplaces, with respect for seniority and clear reporting lines. Punctuality, professional dress, and adherence to procedures are highly valued. Building good relationships with colleagues and maintaining confidentiality of financial information are important aspects of workplace etiquette.
What career progression opportunities exist for Payment Clerks in Lesotho's finance sector?
With experience and additional qualifications such as ACCA or CIMA, Payment Clerks can advance to Senior Clerk, Accounts Assistant, or Accountant positions. Some move into supervisory roles or specialize in areas like payroll, debtors, or creditors management. Continuous professional development is key to unlocking promotions in Lesotho's competitive public and corporate sectors.
What benefits are typically offered for full-time finance positions in Lesotho?
Standard benefits usually include annual leave as prescribed by Lesotho labour law, medical aid or health insurance contributions, and participation in a pension or provident fund. Some employers also provide funeral cover, transport allowances, or performance bonuses. Specific packages vary by employer and are often negotiated based on experience and qualifications.
How should I apply for this position, and what do Lesotho employers look for in candidates?
Submit a detailed CV, certified copies of academic certificates, and a cover letter highlighting relevant experience through the specified application channel. Lesotho employers value honesty, reliability, and demonstrated numerical competence. Include references from previous employers or lecturers, and ensure all documents are properly certified to avoid disqualification.